Right of Withdrawal

Statutory Right of Withdrawal:

Consumers have the right to withdraw from this contract within fourteen days without giving any reason..

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the goods.

Extended 30-Day Withdrawal Right

In addition to the statutory 14-day withdrawal right, Ecoliva voluntarily offers an extended withdrawal period of 30 days.

This means that you may withdraw from your purchase within 30 days of receiving the goods, subject to the conditions set out below.

How to Exercise Your Right of Withdrawal

You can conveniently exercise your right of withdrawal by submitting the Withdrawal Form provided on our website.

You may also exercise your right of withdrawal by contacting us directly:

E-Mail: kontakt@ecoliva.de

Your withdrawal is effective once you have communicated your decision to withdraw from the contract to us within the applicable withdrawal period.

After submitting the online withdrawal form, you will automatically receive an email confirming receipt of your request. We will process your request and provide you with the necessary information regarding the return process.

Returns & Refunds

For information about return procedures, return shipping costs, refunds, reimbursement timing, and the handling of returned goods, please see our Returns & Refunds Policy.